At Home Gift Card

Use the balance tool on At Home's own gift card page, entering your card number and PIN when prompted.

If your card does not have a PIN, the online lookup simply will not work, and you will need to take the card into a physical store to have it checked instead. For problems specifically with an e-gift card, At Home's care line is 888-288-4654.

In store: hand the card over at the register and the cashier will apply the value to your purchase.

Online: at checkout on athome.com, enter the card number and PIN in the payment section.

Either way, purchases come off the card's balance until it reaches zero. If your order total is higher than the remaining balance, you simply cover the difference with another payment method at checkout.

It might, and you deserve a straight answer rather than reassurance.

At Home filed for Chapter 11 on 16 June 2025. As part of that process, thirty-two stores closed, and gift cards stopped being accepted at those closing locations after 14 August 2025. The company continues to operate under a restructuring deal, with lenders holding over 95% of its debt.

Here is the part that matters most for anyone holding a card: in a Chapter 11 filing, unspent gift card balances are legally classed as unsecured debt. Whether they continue to be honoured going forward depends on court-approved policy, not on anything the company itself promises through its marketing or customer service.

1. Check whether your nearest store is still open before assuming your card will be accepted there.
2. Use the value sooner rather than later. This matches the FTC's general advice on gift cards during a retailer bankruptcy: spend the balance early rather than sitting on it, since there is no guarantee it will still be honoured months from now.

The At Home card pays per dollar at a rate that reflects both the restructuring risk described above and the usual discount applied to a US-store-only home goods card. See the current figure on our gift card rates page.

At Home gift card carries a solvency question that most retail cards simply do not have hanging over them.

Anyone buying an At Home card is also taking on the risk that the store's acceptance policy could change, whether that means a nearby location closing or the terms of what is honoured shifting as the restructuring proceeds.

We price that risk into the rate rather than pretending it does not exist. We would rather explain the discount upfront than have you discover the reason for it after you have already sold the card.

No, and there are no fees attached to the card either. That is the company's published position on expiry and fees specifically.

It is worth separating this from the bankruptcy question above: the lack of expiry is a normal card-terms detail, while the bankruptcy is a separate and considerably more pressing issue that could affect whether the card is honoured at all, regardless of what the expiry terms say.

No. At Home gift cards are non-refundable and not redeemable for cash, except where local law requires it. They also cannot be used to purchase other gift cards.

Yes, this can be done in store, up to a maximum balance of $500 per card.

If you are planning to sell the card rather than use it yourself, do not consolidate several smaller cards onto a single one.

Combining balances this way concentrates all of your risk into a single instrument, which is a bad idea for a card that already carries the solvency uncertainty described above.

In store: yes, a cashier can apply several cards to one transaction.

Online: you can enter each card individually at checkout, but remember that a card without a PIN will not work for online purchases at all, so make sure every card you are trying to use online actually has a PIN.

1. Go to athome.com and buy an e-gift card.
2. Choose any amount between $1 and $500.
3. Enter the recipient's email address at checkout, and the card will be sent directly to them.

Yes. The e-gift card comes with a number and PIN, just like a physical card, and a cashier can key those details in manually from your phone at the register.